Terms of Trade

By enrolling at Sams Art House you agree to these terms of trade.

Covid closure/lockdown

If Sams Art House has to close due to Covid/Govt requirements, a credit or refund is offered upon request for the classes missed during the closureThis applies to all classes, holiday programmes and Arty Parties.

Payment for Classes

Full payment for ALL classes will be at the point of enrolment. This will secure your/your child’s place in that day/term class.  Fee payment is required by way of internet banking to ​Sams Art House Ltd 06-0266-0204115-00. Please use your childs first and last name as a reference

Family and Early enrolment discount

Sams Art House offers a 5% family discount if you are enrolling 2 or more children from the same family into any of our kids classes.  We also offer a 5% early enrolment discount if enrolled and paid for by a certain date.  These 2 discounts cannot be used together.

Missed Classes

Occasionally a participant will have to miss a class during the term. As classes are catered for on enrolment numbers there will be NO refund for the missed class. There may be an opportunity for the participant of that class to attend another class during the week they have missed.  But this will depend on the availability of a space in a class.  If all our classes are fully booked we are unable to offer make up classes. This will be discussed with the participant and tutor. PLEASE advise if you are going to miss a class by txting to 021 610 804.

If a student is unable to attend a Holiday programme session for any reason without giving at least 3 days notice, NO refund or credit will be given.  Sessions are catered for, with supplies purchased, well in advance of sessions and based on bookings.   If your child cannot attend a session, please contact Sam as soon as possible.  There may be a waitlist for the missed session, which may mean a credit can be offered if another student can take the missed session.  A credit or another session would only be offered if another student can take that space.  This can possibly be arranged only if Sam is contacted prior to the booked session.

Cancellation of Classes

Cancellation of any class will be at the discretion of Sams Art House, and will depend on class numbers. If a class is cancelled by Sams Art House enrolled participants will receive a full refund.  If a class is cancelled due to COVID lockdown, a credit or refund is available upon request for the classes missed during closure. 

If an enrolled participant cancels their enrollment, a full refund will be given if the participant cancels 2 weeks prior to the scheduled class starting. Any cancellations within the 2 weeks of class starting will receive a 80% refund and if within 1 week of the class starting a 50% refund will be given.  If a participant cancels their enrolment during the term, a refund will not be given.

Late Pickup

Please remember that Sams Art House is an art school not an after school care facility.  Children being picked up late causes a direct cost to us.  To cover these additional costs, if your child is picked up later than 10min after class has finished you will be invoiced $10 for every 10 minutes thereafter.  Should late pickup become a problem during the term your child may not be eligible to re-enrol.

Arty Parties

We require a 50% deposit for all Arty Parties booked at Sams Art House.  This is required to hold your booking.  If an Arty Party is cancelled by either Sams Art House or the ‘booker’ prior to a week before the Arty Party occurring, a full refund/credit of fees paid is offered.  If an Arty Party is cancelled by the ‘booker’ within a week prior to the party occurring a refund/credit of fees paid is offered less 10% admin fee.  The balance of the Arty Party fee must be paid prior to the Arty Party occurring or at the studio on the day of the Arty Party.


All children’s classes are provided with morning/afternoon tea unless there are special dietary requirements. Please advise in your enrolment forms if your child has allergies and if necessary please provide morning/afternoon tea for your child, which will be stored safely at Sams Art House for the duration of their term class.


At times a child enrolled in any kids class with Sam Art House may need to be disciplined. This will entail a request by Sams Art House staff for them to stop the behaviour coursing concern. If their behaviour continues they will be removed from the art project table and told to sit quietly in a corner of Sams Art House. Once they have calmed their behaviour down they will be allowed to return to class activity. If bad behavior continues then Sams Art House staff will discuss the issue with the parent with the possibility of the child’s complete removal from class for the remainder of the term. This will be decided once discussion has taken place with all parties concerned. No refund will be offered if a child is removed from class due to bad behaviour.


During class time photos may be taken by Sams Art House staff for promotional reasons. Please advise Sams Art House if you do not want your child or yourself to be photographed and used for promotional purposes.


Sams Art House will not be held liable for any injuries suffered by staff and/or class participants, whether by accident or on purpose. Participants must come to ALL classes wearing shoes, no bare feet. Participants come to classes with the understanding that their clothes may get damaged during class due to the nature of the creativity undertaken. Sams Art House is not responsible for cleaning, dry cleaning or replacing/repairing any item of clothing or footwear damaged during any and all classes. Sams Art House will provide aprons for use during class time.

You expressly agree that your use of, or inability to use, the service is at your sole risk.

The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Sams Art House, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

Sams Art House do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.


You agree to indemnify, defend and hold harmless Sams Art House and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Contact Information

Questions about the Terms and Conditions should be sent via email to Sam. 

By enrolling at Sams Art House you agree to these terms of trade.